Protectıon and processing of customers

Protectıon and processing of customers

TAV GAZİPAŞA ALANYA HAVALİMANI İŞLETMECİLİĞİ ANONİM ŞİRKETİ

PROTECTION AND PROCESSING OF CUSTOMERS' PERSONAL DATA INFORMATION DISCLOSURE

 

 

1. DATA CONTROLLER

Your personal data can be processed by TAV Gazipaşa Alanya Havalimanı İşletmeciliği Anonim Şirketi (the “Company”), in the capacity of the data controller, in the context explained below, in accordance with the Personal Data Protection Law no. 6698 (the “Law”).

 

You can reach detailed information regarding the processing of your personal data by our Company in the TAV Gazipaşa Alanya Havalimanı İşletmeciliği Anonim Şirketi, Policy on Protection and Processing of Personal Data, publicly available at the web address of [www.gzpairport.com].

 

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data which shall be collected, can be processed for the purposes defined below (the “Purposes”) in accordance with the basic principles set forth in the Law and within the scope of the personal data processing terms and conditions set forth in articles 5 and 6 of the Law, for the purposes of, mainly managing customer relations, the establishment and execution of allocation agreements of commercial areas executed with our customers, carrying out payment and revenues, monitoring financial risks and carrying out necessary financial analysis studies in this context, finalizing your requests and complaints, monitoring the orders, agreement processes and lawsuits, fulfilling our legal, contractual obligations or our obligations relating to internal and external procedures which we are subject to; responding to requests which are legally binding and received from competent public and private institutions, conducting financial and accounting operations, establishing operations and information technology infrastructure for information security and its management, ensuring the physical and legal security of the premises being operated by our Company, fulfilling our legal, contractual or internal and external procedures to which we are subject, carrying out internal and external reporting activities with internal control and audit, recording and management of events occurring within the terminal, management of operations related to civil aviation processes, providing  parking and valet services and subscription procedures within this scope, emergency and incident management, general aviation, responding to requests from authorized official or private institutions which are legally binding,  conducting statistical and similar studies for the purpose of making evaluation, performance assessment and analyses relating to offered products and services, conducting business activities of our employees, event organization and customer relations management processes, conducting corporate communication activities and if you give your explicit consent, designing processes, campaign and competition activities, carrying out personal marketing and promotion activities; carrying out activities in relation to reputation management and customer satisfaction or experience, designing activities for customer acquisition in digital or other channels and value creation for existing customers, and conducting marketing-oriented data analysis activities :

 

  • Making necessary studies/works, by our related business units, for the performance of commercial and/or operational activities carried out by our Company, and conducting the business processes in relation thereto,
  • Planning and/or performing the activities required for recommending and promoting the products and services offered by our Company and/or on behalf of and in account of our Company, by customizing them according to taste, usage habits, and needs of related persons,
  • Making necessary studies/works and conducting related business processes in order to provide related persons with the opportunity to benefit from the products and/or services offered by our Company and/or on behalf of and in account of our Company,
  • Planning and/or performing the activities of ensuring legal and technical security of our Company and of related persons who have business relation with our Company

 

("Purposes")

 

3. PARTIES TO WHOM YOUR PERSONAL DATA SHALL BE TRANSFERRED AND THE PURPOSES OF TRANSFER

Your personal data which shall be collected may be disclosed to our business partners in Turkey and abroad, mainly our group companies listed at the web address of [www.tavhavalimanlari.com.tr], our shareholders, mainly the Aéroports de Paris Group, our suppliers, and legally authorized public authorities and competent private persons, in order to achieve the Purposes, in accordance with the personal data processing terms and conditions set forth in articles 8 and 9 of the Law.

 

4. METHOD AND LEGAL REASON FOR COLLECTING YOUR PERSONAL DATA

If you contact our Company, your personal data shall be collected in electronic and/or physical environment, by means of our Company Head Office, business cards, open internet sources, printed and online forms, fax, mail, e-mail, phone, communication center, website and corporate social media channels.

 

In addition, your personal data shall be collected based on the reasons for the fulfillment of the legal obligations set forth in articles 5 and 6 of the Law; legitimate interest; establishment and performance of a contract; establishment, use, and protection of a right; and receiving your explicit consent, if any.

 

5. AS A DATA SUBJECT, YOUR RIGHTS AS MENTIONED IN ARTICLE 11 OF THE LAW

We hereby notify that, as a data subject, you have the following rights according to article 11 of the Law:

  • To learn whether your personal data are processed or not,
  • If your personal data are processed, to request information in relation thereto,
  • To learn the purpose of processing your personal data and whether they are used in compliance with the purpose,
  • To know the third persons, to whom your personal data are transferred in Turkey and abroad,
  • In case your personal data are processed incompletely or incorrectly, to request the correction thereof and to request that any operation carried out in this context is reported to the third persons, to whom your personal data is transferred,
  • Despite being processed in compliance with the provisions of this Law and other relevant laws, to request that personal data shall be erased or destructed in the event that the reasons for the processing no longer exist and any operation carried out in this context is reported to the third persons, to whom your personal data is transferred,
  • To object to the occurrence of a result against you, if any, by analyzing the data processed solely through automated systems,
  • To claim compensation if you sustain damage due to unlawful processing of your personal data.

 

You can send, to our Company, your applications relating to your rights set forth above, by filling in the TAV Gazipaşa Alanya Havalimanı İşletmeciliği Anonim Şirketi Data Owner Application Form which you can reach at the address of [www.gzpairport.com]. Depending on the nature of your demand, your application shall be concluded within the shortest time and at the latest within thirty days and free of charge; however, if the action requires an extra cost, you may be charged based on the tariff determined by the Personal Data Protection Board.

 

                 TAV GAZİPAŞA ALANYA HAVALİMANI İŞLETMECİLİĞİ ANONİM ŞİRKETİ

PROTECTION AND PROCESSING OF PERSONAL DATA CUSTOMER EXPLICIT CONSENT FORM

 

Within the scope specified in the TAV Gazipaşa Alanya Havalimanı İşletmeciliği Anonim Şirketi, Customer Personal Data Protection and Processing Information Disclosure, I accept that my personal data is processed and transferred to your Company's business partners at home and abroad, its shareholders, especially the Aéroports de Paris Group, suppliers, legally authorized public institutions, and authorized private persons for these purposes.

 

 

 

Name

:

 

 

Surname

:

 

 

Date

:

 

 

Signature

:

 

 

 

 

 

 

 

 

 

CONSENT FOR ELECTRONIC COMMERCIAL MESSAGES

 

 

I hereby accept that my personal data can be used by the Company to send commercial electronic messages to my communication details specified [below/above], within the scope of all kinds of direct and indirect marketing activities such as advertising, offer, promotion, questionnaire/survey, event, etc., and can be shared with the suppliers, from which your Company receives services, to allow that the commercial messages are sent.

 

 

Name

:

 

Surname

:

 

Mobile Phone No.

:

 

E-mail

:

 

Date

:

 

Signature

:

 

 

 

 

 

 

 

Covid19: Travel Safe

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 2 or 2,5  hours for international flights.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.