Accesibility Policy

Accesibility Policy

ACCESSIBILITY PRACTICES AT GAZIPASA-ALANYA AIRPORT TERMINAL


Operated by TAV Airports, Gazipaşa-Alanya Airport Terminal implemented some practices in compliance with the national and international standards to enhance the quality of life for passengers with disabilities or passengers with reduced mobility (PRMs).

1-Parking Garage:
5 parking lots have been reserved for passengers with disabilities in the parking garage. The width of the parking space is 2.15 m. Accessible parking spaces are highlighted with warning signs. In order to avoid other drivers to park their vehicles in accessible parking spaces, appropriate signs are placed to inform any misuse will be sanctioned by fines. For passengers with disabilities to be able to access accessible parking spaces easily, appropriate direction signs are placed at the entry of the parking garage showing the locations of accessible parking spaces.

2-Tactile Paving
Tactile paving with raised, flat-topped bars is applied for guidance. Flat-topped blisters on the tactile paving give warning on locations to pay attention (turn, change of direction, obstacle, etc.). Service points can be accesses via uninterrupted tactile surfaces (integrated accessibility practice with assistance totems)

3-Pedestrian Crosses
The pedestrian crosses on the way from the parking garage to terminal buildings have both tactile paving and traffic signs erected.

4-Ramps and Passage Ways
The widths of the sidewalks and ramps on the way from the parking garage to terminal buildings have been increased to 150 cm and covered with tactile paving for persons with disabilities.

5-Terminal Building Entrances
The gates at the terminal entrances and exits have spacings of 127 cm. Appropriate signage has been applied to avoid visually challenged walk into the doors.

6-Assistance Totem Service
Assistance totems, having direct phone lines to information desks and instructions in Braille, have been erected to 6 separate locations with proper lighting visible during both day- and night-times.

7-Accessible Information Desks
Information desks on the arrivals and departures floors of domestic and international terminals can be easily accessed via passengers with disabilities and were built in line with TS 9111 standards.

8-Accessible Check-in Counters
1 check-in counter within the terminal is reserved was built in line with TS 9111 standards.

9-Directions and Signage
Terminal buildings are equipped with proper direction signs for easy access of passengers with disabilities to elevators, accessible restrooms and other services provided to passengers with disabilities.

10-Accessible Restrooms
Accessible restrooms within the terminal building are equipped with an innovative system including lighting fixtures operated by movement sensors and emergency warning kit. For passengers using a wheelchair, the space within the restrooms is sufficient for moving in and turn back. The doors have proper area definitions in Braille. Accessible restrooms are in compliance with TS 9111 standards.

11-Passenger Restrooms
Whilst the International Terminal has 5 restrooms for women –1 accessible restroom, 2 unisex accessible restrooms– and 7 restrooms for men –1 accessible–; the Domestic Terminal has 2 restrooms for men –1 accessible restroom– and 2 restrooms for women –1 accessible, 1 unisex accessible restroom– with proper area definitions in Braille.

12-Lounge Seats
Seating locations and seats are reserved for passengers with disabilities throughout the lounges within the terminal building with proper signage.

13-Support Handrails
For elderly passengers and passengers with disabilities, support handrails were mounted to appropriate areas where may be required according to the structure of the area.

14-Payphones
There are pay phones available for the use of passengers with disabilities throughout the terminal buildings.

15-PRM Pick-up & Drop-off Points
Pick-up and drop-off points have been defined with proper signage at the entrances of parking garages to pick-up and drop-off passengers. Tactile paving is applied from the pick-up and drop-off point to the entrance, assistance totems and information desks.

16-Training of Employees
Personnel who will be in direct contact with passengers with disabilities are provided training on passenger conveniences.

17-Boarding
Special wheelchairs are available for boarding process of elderly passengers and PRM. Ambulift vehicles are used on the apron for easy boarding of these passengers. Passengers with disabilities and PRM are given priority and accompanied by an assistant during boarding.

 

Covid19: Travel Safe

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 2 or 2,5  hours for international flights.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.